Returns & Refunds
Requesting a return
Email contact@shebella.co within 30 days of receiving your package. Include your order number and the items you want to return. Contact us before posting anything so we can provide the correct return instructions.
Condition of returned items
Products must be new, unused and in their original packaging. Keep the packaging while you check your order.
Exchanges and damaged items
Contact us for help with an exchange. If an item arrived damaged, faulty or different from your order, include clear photos and your order number so we can resolve it.
Refunds
After an eligible return is received and checked, the refund is returned through the original payment method. Your payment provider may take additional time to display it.
Cancellations
Email us promptly if you need to cancel. Once an order has been dispatched, follow the return process.
Still have a question?
Email contact@shebella.co for help.
Operated by: Flecom Limited
Country: Hong Kong SAR
Registered business address: Unit 1603, 16/F, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong
Email: contact@shebella.co